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Privacy Policy

Privacy Policy — Plum Duff & Stuff Limited

Last updated: 21/11/2025

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Plum Duff & Stuff (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase our homemade jams, marmalades, Christmas cakes, or other products.
We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect and process the following types of personal information:

1.1 Information you provide

  • Name

  • Email address

  • Postal/billing address

  • Phone number

  • Order details

  • Payment information (handled securely by our payment processor; we do not store card details)

1.2 Information automatically collected

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site

  • Cookies and tracking data (see Cookies section below)

 

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Send order confirmations and customer service messages

  • Respond to enquiries

  • Improve our website and services

  • Maintain business records and comply with legal obligations

  • If consent is given, send marketing updates or newsletters (you may unsubscribe at any time)

We will only process your data when we have a valid legal basis, such as consent, contract fulfilment, or compliance with law.

 

3. Sharing Your Information

We do not sell or rent your personal data.
We may share limited information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery services (e.g., Royal Mail or couriers)

  • Website hosting or IT support providers

  • Legal or regulatory authorities, if required

These third parties only receive the information needed to perform their services.

 

4. Cookies and Tracking Technologies

Our website may use cookies to:

  • Enable essential website functionality

  • Improve performance and user experience

  • Analyse site traffic

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

 

5. Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute protection.

We keep your information only as long as necessary for the purposes outlined in this policy, including legal and tax record requirements.

 

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Object to processing

  • Restrict processing

  • Withdraw consent (where applicable)

  • Request a copy of your data in a portable format

To exercise your rights, please contact us using the details below.

 

7. Children’s Privacy

Our website and products are not intended for children under 16. We do not knowingly collect personal data from children.

 

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy

policies.

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9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

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